TERMS & CONDITIONS + PRIVACY POLICY

Last Updated: January 2025

1. Introduction

Welcome to The Mothership NYC. By using this website and booking any services with us (including birth doula services, postpartum support, lactation counseling, placenta encapsulation, childbirth classes, sleep support, and Bellibind®), you agree to the terms outlined below.

If you have questions about any section, please contact us at Mom@TheMothershipNYC.com.


2. Scope of Services

The Mothership NYC provides non-medical support including:

• Birth doula services
• Postpartum doula care
• Lactation support
• Newborn sleep education
• Placenta encapsulation and related services
• Childbirth education
• Bellibind® postpartum bodywork
• Workshops and community events

We do not provide medical, clinical, or diagnostic services.
Clients must seek medical care from licensed healthcare providers.


3. Client Responsibilities

By working with us, you agree to:

• Communicate openly and honestly about your needs and concerns
• Notify us of changes in your birth plan, due date, or health status
• Contact us promptly when labor begins (for birth services)
• Provide a safe and respectful working environment during in-home visits

4. Payment, Refunds & Cancellations
 

• All payments are due as outlined in your service agreement.
• Deposits and retainers are non-refundable unless otherwise specified.
• Cancellations made after services have begun may not be eligible for refunds.
• Placenta services are non-refundable once your placenta has been picked up or dropped off.
• Missed appointments without notice may incur a fee.

For individualized situations, refer to your signed agreement.


5. Placenta Encapsulation Disclaimer

Placenta encapsulation is not regulated by the FDA.

The Mothership NYC:

• Follows strict sanitation guidelines

• Provides properly labeled products
• Does not diagnose, treat, or prevent any medical condition

Clients agree to store, transport, and consume placenta products responsibly.

We are not liable for outcomes outside our control, including delays caused by hospitals, labs, or couriers.


6. Doula Scope & Liability

Doulas do not:

• Perform clinical tasks
• Make medical decisions
• Speak to staff instead of the client
• Guarantee any specific birth outcome

You (the client) remain the primary decision-maker throughout your care.

The Mothership NYC is not liable for medical complications, provider decisions, or unexpected circumstances beyond our scope of support.


7. Privacy Policy

We respect your privacy and deeply value confidentiality.

Information We Collect
We may collect:

• Name
• Email
• Phone number
• Due date or baby’s birth date
• Location
• Inquiry details
• Service-related information

How We Use Your Information
Your information is used to:

• Communicate with you
• Provide doula and postpartum services
• Send confirmations, receipts, and updates
• Improve our offerings
• Maintain internal records

We do not sell or share your information with third parties for marketing purposes.

Data Security

We use secure systems (Ontraport, HIPAA-attentive email practices, locked devices, etc.) to protect your data.

However, no digital system is 100% secure, and clients submit information at their own risk.


8. Photos & Media

We request consent before using:

• Photos
• Videos
• Testimonials
• Placenta images
• Birth or postpartum documentation

If you provide consent, you may revoke it at any time by contacting us.


9. Links to External Websites

This website may contain links to external sites (Google Reviews, Instagram, workshops, etc.).

We are not responsible for content or privacy practices on those external platforms.


10. Changes to These Policies

The Mothership NYC may update these terms at any time.

Updates will be posted on this page with a new “Last Updated” date.


11. Questions

If you have questions about these Terms & Conditions or our Privacy Policy, contact: Mom@TheMothershipNYC.com
New York, NY